Privacy policy
Last updated: July 2, 2026
This Privacy Policy describes how Frontida Healthcare GmbH (the "Website", "we", "us", or "our") collects, uses, and discloses personal data when you visit frontida.de (the "Website"), use our services, make a purchase there, or otherwise communicate with us regarding the Website (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the website, update the "Last Updated" date, and take any further legally required steps.
How We Collect and Use Your Personal Data
To provide the services, we collect, as listed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the services, fulfill all applicable legal obligations, enforce all applicable service terms, and protect or defend the services, our rights, and the rights of our users or others.
What personal data do we collect?
The type of personal data we receive about you depends on how you interact with our website and use our services. When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information that we collect directly from you
Information that you directly submit to us through our services may include:
- Contact information including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security.
- Customer support information including the information you include in your communications with us, for example, when you send a message through the services.
For some features of the services, it may be necessary for you to provide us with certain information about yourself directly. You can choose not to provide this information. However, this may result in you not being able to use or access these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the services („usage data“).For this purpose, we may use cookies, pixels, and similar technologies ("Cookies "). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.
Information received from third parties
Finally, we may receive information about you from third parties, including from providers and service providers who collect information on our behalf, for example:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who handle payment information (e.g.Bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to fulfill our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we receive from third parties is handled in accordance with this privacy policy. See also the section below,Third-Party Websites and Links.
How we use your personal data
- Provision of products and services.We use your personal data to provide you with the services and to fulfill our contract with you, including processing your payments, executing your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, organizing shipping, facilitating returns and exchanges, as well as other functions and functionalities related to your account .
- Marketing and Advertising. We may use your personal data for marketing and advertising purposes, for example, to send marketing and advertising messages via email, SMS, or mail, and to display advertisements for products or services to you. This may include using your personal data to better tailor the services and advertising on our website and other websites.If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6, Para. 1 (f) GDPR.
- Security and Fraud Prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for the security of your account login information. We strongly recommend that you do not share your username, password, or other access data with third parties. If you believe your account has been compromised, please contact us immediately.If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6, para. 1 (f) GDPR.
- Communication with you and service improvement. We use your personal data to provide you with customer support and to improve our services.This is in our legitimate interest to be able to respond to you, to provide you with effective services, and to maintain our business relationship with you,in accordance with Art. 6, para. 1 (f) GDPR .
Cookies
Like many websites, we use cookies on our website. Specific information about the cookies we use in connection with the provision of our shop through Shopify can be found underhttps://www.shopify.com/legal/cookies . We use cookies to operate and improve our website and our services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services).We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default. However, you can configure your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may affect your user experience and could result in some services, including certain features and general functionalities, not working properly or no longer being available. Additionally, blocking cookies cannot completely prevent us from sharing information with third parties, such as our advertising partners.
How we share personal data
Under certain circumstances, we may share your personal data with third parties for the purpose of fulfilling contracts, for legitimate purposes, and for other reasons subject to this privacy policy. These circumstances may include:
- with providers or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- with business and marketing partners to provide services to you and to advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- When you instruct us, request, or otherwise give us your consent to share certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, and with your consent.
- with our subsidiaries or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes outlined above under “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data” as described:
| Category | Categories of Recipients |
|---|---|
|
|
Without your consent or for the purpose of inferring your personal data, we do not use or disclose it.
With your consent, we share personal data for the purpose of conducting advertising and marketing activities as follows.
We have "sold" and "shared" personal data for the purpose of conducting advertising and marketing activities over the past 12 months as follows (as these terms are defined under applicable law).
| Categories of personal data | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of purchased products or services | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties.If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies as well as other terms of service. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of these third-party platforms, without any restriction on use by us or third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners orOperator thereof, except as disclosed in the services.
Data of Children
The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact information provided below and request the deletion of this data.
At the time of the entry into force of this privacy policy, we have no actual knowledge that we "disclose" or "sell" (as these terms are defined in applicable law) personal data of individuals under the age of 16.
Security and Storage of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security".Furthermore, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In certain cases, we may reject your request within the legally permissible framework.
- Right to Access/Information : You may have the right to request access to the personal data we have stored about you, including details on how we use and share your data.
- Right to Erasure : You may have the right to request the deletion of the personal data we have stored about you.
- Right to Rectification : You may have the right to request the correction of inaccurate personal data we have stored about you.
- Right to Portability : You may have the right to receive a copy of the personal data we have stored about you and, under certain circumstances and with certain exceptions, to request the transfer of this data to third parties.
- Right to Object to Sale, Sharing, or Targeted Advertising : You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes that qualify as "targeted advertising" under applicable privacy laws. Please note: If you visit our website with the "Global Privacy Control" opt-out preference signal enabled, we will treat this automatically as a request to object to the "sale" or "sharing" of information for the device and browser you use to visit the website, depending on your location.
- Restriction of Processing : You may have the right to request that we stop or restrict the processing of your personal data.
- Withdrawal of Consent : If we rely on your consent to process your personal data, you may have the right to withdraw this consent.
- Right to Object : If we reject the processing of your application, you may have the right to appeal our decision. You can do this by directly responding to our rejection.
- Manage Communication Settings : We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you emails without promotional content, for example, regarding your account or your orders.
You can exercise these rights as specified on our website or by contacting us through the contact details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. Under applicable laws, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we must receive proof from them that you have authorized them to act on your behalf. Additionally, we may need to confirm your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us via the contact details listed below or by filing your complaint with your local data protection authority. For the European Economic Area (EEA) you can find a list of the relevant data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the Standard Contractual Clauses of the European Commission or equivalent contracts of the respective competent British authority, unless the data transfer is to a country that has been determined to have an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us or send an email to kundenservice@frontida.deor contact us atFrontida Healthcare GmbH, Rothenbaumchaussee 11, 20148, Germany .
In accordance with applicable data protection laws and unless otherwise expressly stated, we are the controller of your personal data.